Measures relating to the land-based gambling sector
This question elicited the most detailed responses in this chapter from a wide variety of respondents. This proposal will help build a picture of the customer’s play and is already standard in betting shops. The Behavioural Insights Team highlighted some research they had undertaken on individuals’ experiences of gambling management tools.
It’s like this because it’s designed to protect players and maintain integrity across the whole of the gambling sector. Any casino wanting to operate legally in the UK must secure a license from this regulator, and doing this involves so much more than just completing a form. Wiggin extends its reach to the centre of European decision-making, maintaining a Brussels office that advocates for clients on various EU-related issues, including copyright, audio-visual regulations, data protection, competition policy, trade and e-commerce. The firm serves a diverse clientele, ranging from industry leaders in broadcast entertainment, music, sports and publishing to innovative platforms, content retailers, gaming and technology companies, as well as budding entrepreneurs. He is experienced in advising clients on regulatory compliance matters, licensing and product classification, seeking M&A regulatory approvals and cross-border jurisdictional risk. He advises many of the industry’s leading operators and suppliers, as well as start-up companies, investors and other leading law firms.
Therefore, allowing casinos to provide sports betting services will open up a new section of the market to them. In addition, the current GGY derived from betting in casinos where it is permitted, is very small. All casinos to be permitted to offer sports betting. We would not permit betting in Scottish 1968 Act casinos until Scottish Ministers have had the opportunity to consider what (if any) restrictions or protections they would like to put in place by way of amendments to the Mandatory and Default Conditions Regulations. While permitting betting in 1968 Act casinos is not a reserved matter, as outlined above, we intend to impose a limit on the number of SSBTs that can be made available in a casino.
Players often find offshore numbers return as expired, belonging to another company, or not licensed. Look for a licence seal that links to the issuing regulator’s own validation tool, then run the number through it. A genuine UK-licensed site states in its footer that the named business is licensed and regulated in Great Britain by the Gambling Commission under an account number. If the brand does not appear, it is not licensed in Great Britain. You can look up a casino by business name, trading name, website domain or account number.
Timeline of Changes
They also highlighted the importance of card account verification given the potential for stolen debit cards to be used to make direct payments to gambling machines. They also stated that individual gambling businesses should be allowed to decide if they would like to update their systems to provide direct debit card payments as it would be a significant cost to businesses to update all machines to have this functionality. We expect that operators will ensure that Category C and D machines made available to meet the ratio are available for use and have genuine customer appeal. We received some responses which suggested that Option 1 would be preferable to Option 2(a) for ensuring that a genuine offer of Category C and D machines are made available to customers.
For casino products, this creates specific product design obligations. UKGC’s LCCP Social Responsibility Code 3.4.1 requires licensees to interact with customers showing signs of gambling-related harm. A long-established proprietary casino domain reflects years of continuous operation under a consistent ownership structure. Domain age is one of the lower-weighted components in Domain Score, but it reads differently for casino platforms. When a white-label casino carries WHOIS privacy and a recently registered domain, it can be harder to trace accountability back through the corporate chain. For white-label operations, WHOIS records sometimes reflect the platform provider rather than the licensed operator, or are obscured entirely.
View licence details, trading names and authorised domains. Before allowing any wagering, operators must confirm a player’s identity. These apply to staff members who perform key roles within gambling organizations. Granted by local councils, these allow physical locations to be used for gambling. Issued by the Gambling Commission, these are mandatory for businesses offering gambling services in the UK. The Gambling Act 2005 is the central legal framework governing gambling.
We explain the legal position in detail in our guide to whether non-GamStop casinos are legal in the UK. Common examples are licences issued in Curacao, Anjouan or other offshore jurisdictions. The single most reliable check is the UK Gambling Commission’s public register, which lists every business licensed to offer gambling to people in Great Britain. If you are worried that a casino is not properly licensed, you can usually find out in a few minutes.
Securing UKGC licenses, prioritizing AML and responsible gambling, and staying updated on UK casino regulations are non-negotiable. Under the Proceeds of Crime Act 2002, casinos must implement strict AML casino laws to prevent illicit funds from entering the gambling ecosystem. Gaming machines and gambling software extract The UKGC is a strict licensor and regulator, meaning that licensed casinos must be provably safe.
Subsequent annual fees are due on each anniversary of the licence issue date. The first annual fee is due 30 days after the licence is issued and is reduced by 25%. In 2024–25, 3,491 personal licence applications were submitted, with 95% processed within eight weeks. Personal licence applications require identity documentation, address history, employment history, a police report, a credit report, and (in some circumstances) a statement of assets and liabilities. In the 2024–25 reporting year, 156 new operating licence applications were submitted and 75% were processed within 16 weeks. Small-scale operators (SSOs) may be exempt from the PML requirement and instead hold an Annex A authorisation.
A Brief Introduction of UKGC and How It Operates
If this proportion was representative across all casinos, then total casino sector GGY could increase by approximately £1.3 million. For example, 88% of casino customers also bet online on sports at least once a month. However, at this stage we do not know precisely what these costs will be, as we do not have any evidence on how casinos will respond to this. The policy could also encourage casinos to invest in broadcasting sport, both in broadcast rights and venue enhancement, which will have additional costs.
For 1968 Act casinos that meet the same size thresholds as Small 2005 Act casinos, we have proposed introducing a 250sqm table gaming area requirement. However, those casinos that would be allowed to keep their current gambling space would have more flexibility in terms of the layout of their venue compared to Small 2005 Act casinos, which may be deemed unfair by casinos without this advantage. Option (2) would not require currently operating casinos to reduce their total gambling space. However, it would be disruptive and potentially impose additional costs onto those casinos with a gambling area of 1,500sqm or more that are already established.
For example, if a casino has 400sqm of gambling space, it would be required to have at least 200sqm of table gaming space. For casinos that are 500sqm or larger, the table gaming area must be equal to or greater than 250sqm. We think that this will create greater equity between 1968 Act and Small 2005 Act casinos and should not have an effect on gambling-related harm as customers will still be offered a mixture of gambling and other non-gambling leisure activities.
- This would result in an overall decrease of over 900 cabinet machines across these venues, predominantly consisting of legacy Category C cabinets.
- To be clear, any premises licence applications made to access entitlements under the new Regulations are the same in nature as any other premises application and should be processed in the same way by licensing authorities.
- Conditions on premises licences can be set by the licensing authority, and by the Secretary of State, or Scottish Ministers.
- The only reliable way to check if a UK casino is UKGC licensed is to look up the operator’s licence number on the official UKGC register.
- We also received a small number of responses from gaming machine manufacturers and suppliers to the supplementary consultation.
- Open the casino website and check that the data listed by the UKGC matches.
Size requirements for different casinos
Guidance for small businesses and sole traders running a gambling business. View guidance about what you need to tell us when you apply for a licence Guidance about the information we’ll ask for when applying for a licence. Find out how much it will cost to apply for a licence and ongoing annual fees. Information about the activities we licence, the fees you need to pay and when. If you want to complain about a gambling business or need further help please contact us.
The premises licence issued by the licensing authority must be accompanied by a summary of the terms and conditions attaching to it. 429.The Secretary of State is given the power to make regulations which require an applicant for a premises licence to publish notice of his application, to give notice of it to responsible authorities and other people. Other sections in this Part describe the fee-setting powers relevant to premises licences. As responsible authorities they have particular rights to be involved and/or consulted in relation to applications for premises licences and other procedures under this Part. Unmet demand is not to be a criterion that a licensing authority is permitted to take into account when considering an application for a premises licence, and subsection (2) provides for this. Subsections (2) and (3) provide that a betting track may be subject to more than one premises licence, but that no more than one premises licence can operate in relation to any area of the track.
(Mandatory response) Yes / No / I don’t know (Mandatory response)Yes / No / I don’t know / Not applicable (Optional response)Open text box (Mandatory response)Yes / No / I don’t know
The Malta Gaming Authority (MGA) is a respected EU regulator many operators also hold, but on its own it doesn’t provide UK-specific protections like GAMSTOP. Complain to the casino first, and if you’re not satisfied, escalate for free to its independent Alternative Dispute Resolution (ADR) provider. Reports from players help the Commission identify operators that breach the rules, even though it doesn’t resolve individual disputes directly. The UK Gambling Commission can investigate and take action, including fines, additional conditions, suspension or revocation of the licence. Casinos that accept UK players without a UK Gambling Commission licence are operating outside UK regulation, so they don’t provide UK player protections such as GAMSTOP, fund safeguarding or independent complaints. It guarantees audited, fair games, protection of your deposited funds, age and identity verification, required safer-gambling tools including GAMSTOP, honest advertising with capped wagering, and access to independent dispute resolution.
The first two matters are not, and cannot be, delegated to a licensing committee, and must be taken by the authority as a whole. 416.Under legislation repealed by this Act, it has been a requirement that the grant of certain gambling permissions should take account of whether there is unfulfilled demand for the facilities. The new licence for the track can only be granted at the same time as, or after, the original licence has been varied. 412.In Scotland, the powers of the Secretary of State in relation to the form of the licence are to be carried out by the Scottish Ministers. It also provides prosecution powers for licensing authorities in relation to their licensing functions.
It is important to differentiate between unlicensed offshore casinos and international casino sites which have multiple licences. No, only those online casinos and betting sites that hold the UKGC licence can promote their business in the UK. Non-remote operating licences authorise land-based gambling activities and must be accompanied by a premises licence issued by the relevant local authority.
In response to these challenges, the white paper committed to changing the 80/20 rule to 50/50 to better meet the needs of industry and demands of customers. We welcome further evidence on the unmet consumer demand in the consultation response. The main theme that emerged from industry was that the current rule does not allow operators to meet consumer demand. A number of premises, particularly those located in motorway service stations, chose to retain their existing entitlements. Please upload any further evidence or any other information that should be considered as part of this consultation relating to casino measures.
Which of the following best describes your interest in gambling policy (select up to two options)? What do you think are the potential impacts of raising licence fees on gambling companies? What do you think are the potential impacts of raising licence fees on licensing authorities? How much funding do you estimate is needed for administration and the enforcement of licences annually? We also require a better understanding of how licensing authorities will amend their fees in response to an increase in the maximum fee cap.
Many sites that block GAMSTOP carry a licence, just not a UK one. If you cannot find any company at all behind a casino, that absence is itself the answer. The licence attaches to a specific company and a specific set of activities, not to the group’s reputation in general. A group with a clean UK-licensed operating company behind one brand may run entirely separate, unlicensed offshore brands under different names. The brand on the screen is rarely the company that holds the licence.
We propose that Category D machines are not required to display safer gambling messaging beyond the current requirements placed on these machines. The government proposes that the existing safer gambling messaging is used on machines that accept cashless payments. As outlined above, we think the player protection measures that these machines will be required to implement will be adequate to mitigate against the risk of gambling-related harm, considering the lower maximum stakes that they are subject to. Some industry responses also argued that members of staff in casinos already monitor players and interact where appropriate. Operators who run betting shops, where staff alerts are already available, agreed that machines accepting cashless payments should also be required to have this feature. In line with their responses to other questions, the pub sector did not want these limits to apply to Category D crane grab machines.
The government intends for operating and premises licence fees to be harmonised between 1968 Act casinos and Small 2005 Act casinos. This will help ensure that operators are operating within the regulations and enable licensing authorities to undertake appropriate licence checks. Currently, 1968 Act casinos are not required to have a table gaming area so the premises plan will need to be updated accordingly. It will not be possible for a licensee to rely on an ancillary remote betting licence, even where the SSBT offer is alongside a non-remote offer as the ancillary licence is bound to a betting premises licence.
Substantial fines have been imposed, individuals have been sanctioned pursuant to their “personal management licences” and licences have been suspended. All gambling hosted by electronic means and available to persons in Great Britain must be licensed by the Gambling Commission. There is no restriction on the use of digital and virtual currencies as a payment method for gambling, though operators wishing to accept virtual currencies will need to demonstrate how any additional risks of them doing so are mitigated. Since 28 February 2025, remote operators have been required to undertake financial vulnerability checks once a customer’s net spend exceeds £150 in a rolling 30-day period.
The personal information we collect and process is the data provided to us directly by you in the responses to this consultation. We welcome evidence from all parties with an casinos not on gamstop interest in the way that gambling is regulated in Great Britain. By submitting your responses via email you are agreeing to the terms outlined in the privacy notice. (Mandatory responseYes / No / I don’t know